Terms of Service

Version 1.2 · Effective 24 April 2026 · Last updated 24 April 2026

At a glance

These Terms of Service are the contract between you and Octopad. They cover what Octopad does, what you agree to when you sign up, how billing works, who owns what, and what happens if something goes wrong. You own your workspace content. We provide the service and the right for you and your AI assistants to use it. We do not use your workspace content to train external AI models. You can cancel any time. Refund rules are in Section 8. The contract is governed by UAE law and disputes go to the Courts of Dubai (Section 22).

If you only read one section, read Section 19 Limitation of liability below.

1. Acceptance of these terms

These Terms of Service (the “Terms”) form a binding contract between Beemo Consulting FZCO, a free zone company established under the laws of the United Arab Emirates (License No. 10996, Tax Registration Number 104842509200001), with its registered office at Unit 101, IFZA Dubai Building A2, Dubai Silicon Oasis, Dubai, UAE (“Octopad”, “we”, “us”, “our”), and you, the natural person or legal entity that accesses the service (“Customer”, “you”, “your”).

You accept these Terms when you create an account, when you click a button or check a box that says you accept them, or when you otherwise use the service. If you accept these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, and “you” then refers to that entity.

If you do not accept these Terms, do not use the service.

These Terms incorporate by reference our Privacy Policy at octopad.ai/privacy and, where applicable, our Data Processing Addendum, available on request from [email protected].

2. Eligibility

To use Octopad you must be at least 16 years old and have the legal capacity to enter into a binding contract. If a higher age applies in your jurisdiction, the higher age applies. By accepting these Terms you confirm that you meet these requirements. We do not knowingly allow younger users to register, and any account we discover to be held by an underage user will be terminated.

3. Definitions

In these Terms, capitalized words have the meanings set out below.

4. The service

Octopad is a shared workspace where humans and AI assistants collaborate on projects, with persistent memory, structured tasks, and cross-session continuity powered by the Model Context Protocol. The exact features available to you depend on your plan.

We may add, remove, or change features at any time, including for security, legal, performance, or product reasons. If a change materially reduces the functionality of a paid plan you are then on, you may cancel your Subscription with a prorated refund of unused fees, by giving us notice within 30 days of the change taking effect.

The service is provided “as is”. The disclaimers in Section 18 apply.

5. Account registration and security

You must provide accurate and complete information when you register and keep that information up to date. You are responsible for any activity carried out under your Account, including activity carried out by your Authorized Users and by the AI assistants you connect.

You agree to:

• Use a strong, unique password and protect it.
• Enable any multi-factor authentication option we offer where it is appropriate to your security posture.
• Notify us promptly at [email protected] if you become aware of any unauthorized use of your Account or any other breach of security.

We are not liable for any loss caused by your failure to keep your credentials secure. We may require you to verify your identity before we restore access to a compromised Account.

6. Customer Content and license

6.1 Ownership

As between you and Octopad, you own all right, title, and interest in and to your Customer Content. We do not claim ownership of Customer Content.

6.2 License to us

You grant Octopad a worldwide, royalty-free, non-exclusive, sublicensable license to host, store, copy, transmit, display, and modify Customer Content solely as necessary to provide and improve the service for you. This license includes the right to make encrypted backups, to send Customer Content to your authorized integrations and AI providers as you instruct, and to perform internal product analytics on aggregated and anonymized data. The license terminates when you delete the relevant Customer Content or close your Account, subject to the retention rules in our Privacy Policy.

6.3 No external model training

We do not use Customer Content to train, fine-tune, or evaluate any artificial intelligence model owned or made available by us or by any third-party AI provider, except where you have explicitly enabled such training in your settings (a setting we do not currently offer). The AI providers you connect to Octopad have their own data-handling commitments. We recommend you review them.

6.4 Your responsibility for Customer Content

You are solely responsible for the legality, accuracy, and appropriateness of your Customer Content. You confirm that you have all rights necessary to grant the license in Section 6.2 and that your Customer Content does not infringe any third-party right or violate any law.

7. Subscription plans, billing, and free trial

7.1 Plans

We offer a Free plan and one or more paid plans (together, “Plans”). The features and limits of each plan are described on the pricing page at octopad.ai/pricing, which is incorporated into these Terms by reference. We may change pricing or limits from time to time. Changes that increase the price of your current plan will not apply until your next renewal and we will give you at least 30 days’ notice in advance.

7.2 Free trial

We offer a one-month free trial of the paid plan when you sign up. We may change the duration of the trial from time to time. If you do not subscribe to a paid plan before the trial ends, your account will continue on the Free plan, and any usage above the Free plan limits will be capped or temporarily disabled until you upgrade or reduce usage. We will guide you through what to keep in your workspace before the cap takes effect.

7.3 Billing

Paid plans are billed on a per-seat basis, in advance, on the billing cycle you selected (monthly or annual). All fees are exclusive of taxes, levies, or duties imposed by tax authorities. Where required, we will collect those taxes in addition to the fees. You authorize Stripe, our payment processor, to charge your selected payment method.

7.4 Auto-renewal

Subscriptions auto-renew at the end of each billing cycle for an additional cycle of the same length, at the then-current price for your plan, unless you cancel before the renewal date.

7.5 Late payment

If we are unable to collect payment when it is due, we will retry and notify you. If payment remains uncollected for 14 days, we may suspend the Subscription and downgrade your workspace to the Free plan. If payment remains uncollected for 60 days, we may terminate the Subscription and the Account in line with Section 17.

8. Cancellation and refunds

8.1 Cancellation

You can cancel a Subscription at any time from your account settings. Cancellation takes effect at the end of the current billing cycle and we will not charge you for the next cycle. You keep paid features until the end of the cycle you have already paid for.

8.2 Refunds

• Monthly plans: non-refundable. We do not refund partial months.
• Annual plans: if you cancel within 14 days of the most recent annual charge, we will refund the unused portion of the annual fee on a prorated basis. After the 14-day window, the annual plan is non-refundable.
• Service issue refunds: if we materially fail to deliver a paid feature for an extended period, contact us at [email protected] and we will consider a goodwill refund or service credit on a case-by-case basis. This is in addition to and does not limit any non-excludable refund rights you have under your local consumer protection law.

8.3 Local consumer rights

Nothing in this Section 8 limits any non-excludable consumer right you have under the law that applies to you. If your local law gives you a stronger refund or withdrawal right than the one in this Section, the local right prevails. In particular, where you qualify as a consumer under EU or UK law and you purchase a Subscription as a distance contract, you may have a 14-day withdrawal right under the Consumer Rights Directive (2011/83/EU) or the UK Consumer Contracts Regulations 2013. By starting to use the paid service before the end of the 14-day period, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the service has been fully performed.

9. Acceptable use

You agree that you will not, and will not allow your Authorized Users or your AI assistants to:

• Use the service in violation of any law, regulation, or third-party right.
• Upload or transmit any content that is unlawful, defamatory, harassing, threatening, hateful, obscene, fraudulent, or that infringes any intellectual property right.
• Upload, store, or transmit personal data of children under the age of 16, special category data of any person, payment card data, government identifiers (other than those required for billing), classified information, or data subject to specific regulatory regimes (HIPAA-protected health information, ITAR or EAR-controlled technical data, etc.), unless you have obtained all necessary legal authorizations and you have notified us in writing in advance.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the service, except to the extent that local law expressly permits this and you have first asked us in writing for the information you need.
• Interfere with, disrupt, or attempt to gain unauthorized access to the service, the underlying infrastructure, or the accounts of other users.
• Use the service to develop a competing product or to benchmark the service against a competing product without our prior written consent.
• Resell, sublicense, or otherwise commercially exploit the service or any part of it, except as expressly permitted by your plan.
• Send unsolicited bulk communications through the service or use the service to deploy malware, phishing pages, or other malicious payloads.
• Use the service to make automated decisions that produce legal effects on natural persons without appropriate human oversight.
• Use the service in breach of any applicable sanctions or export-control law. You represent and warrant that you are not located in, organized under the laws of, ordinarily resident in, or controlled by a person or government subject to US, EU, UK, or UN sanctions, and that you will not use the service to support any activity that violates any export-control law or regulation. We may suspend or terminate your Account without notice if this representation becomes incorrect.

We may investigate any suspected breach of this Section. If we find a breach, we may suspend or terminate your Account in line with Section 17.

10. AI features and outputs

The service is designed to be operated by AI assistants you connect through the Model Context Protocol. AI providers and AI clients are independent third parties.

You acknowledge that:

• The AI providers you connect have their own terms and privacy policies. You are responsible for reviewing them and complying with them.
• AI outputs may be inaccurate, incomplete, biased, out of date, or otherwise unsuitable for your purpose. You are responsible for reviewing AI outputs before relying on them.
• We do not guarantee any specific result from any AI feature.
• Any decision you make based on an AI output is your decision. You retain final authority over the actions taken inside your workspace.

11. Third-party integrations

The service can be connected to third-party products and services, including Slack, Telegram, GitHub, Notion, AI providers, and payment processors. Each third-party product or service is governed by the third party’s own terms and privacy policy. We do not control them and we are not responsible for their availability, accuracy, or security. Your use of any third-party integration is at your own risk and is subject to the third party’s terms.

12. Intellectual property

12.1 Octopad’s intellectual property

The service, including its software, design, user interface, documentation, trademarks, service marks, logos, and any other materials we provide or make available, is and remains our property or the property of our licensors, and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the service for the purposes described in these Terms.

12.2 Feedback

If you give us suggestions, ideas, or feedback about the service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose without restriction or attribution. You confirm that any feedback you give us is your own, and that we are free to use it without any payment to you or to any third party.

12.3 Open-source components

The service includes open-source components. Each open-source component is governed by its own license. The list of open-source components and their licenses is available on request from [email protected].

13. Confidentiality

Each party may receive non-public information from the other in connection with these Terms (“Confidential Information”). The receiving party will protect Confidential Information using at least the same degree of care it uses to protect its own confidential information of a similar kind, and in any event no less than reasonable care, and will use Confidential Information only for the purposes of these Terms. The obligations in this Section do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party rightfully knew before receiving it, that the receiving party rightfully receives from a third party without confidentiality restrictions, or that the receiving party independently develops without using the disclosing party’s Confidential Information.

The receiving party may disclose Confidential Information if required by law, provided that, where legally permitted, it gives the disclosing party prior notice and a reasonable opportunity to seek protective relief.

14. Privacy

Our handling of personal data is described in our Privacy Policy at octopad.ai/privacy. Where you place personal data about other people into your workspace, you are the data controller and we are your data processor. The terms of that processing relationship are set out in our Data Processing Addendum published at octopad.ai/dpa. By using the service to process personal data of third parties, you agree to the Data Processing Addendum at that URL. We will notify you of a security incident affecting Customer Content in line with that Data Processing Addendum and applicable law.

15. Service availability

We aim to keep the service available 24/7 but we do not commit to a specific uptime percentage at this stage. The service may be unavailable for scheduled maintenance, emergency maintenance, capacity adjustments, security incidents, or events outside our reasonable control. We will use reasonable efforts to give you advance notice of scheduled maintenance.

16. Changes to the service

We may change, suspend, or discontinue any part of the service at any time. If we discontinue a paid feature you are then using, we will give you at least 30 days’ advance notice and a prorated refund of any unused fees attributable to that feature.

17. Suspension and termination

17.1 By you

You may terminate these Terms at any time by closing your Account from your account settings. Termination takes effect at the end of the current billing cycle if you are on a paid plan, or immediately if you are on the Free plan.

17.2 By us, for cause

We may suspend or terminate your access to the service immediately and without notice if:

• You materially breach these Terms (including the Acceptable use section) and fail to cure the breach within 7 days of our written notice, or where the breach cannot be cured;
• We are required to do so by law, regulation, or a competent authority;
• Your account creates a security or operational risk to the service or to other users;
• You fail to pay fees due and the failure persists for more than 60 days.

17.3 By us, for convenience

We may terminate these Terms for convenience by giving you at least 30 days’ written notice (by email and in-app). If we terminate for convenience and you have prepaid for a period that extends beyond the termination date, we will refund the prepaid fees on a prorated basis.

17.4 Effects of termination

On termination:

• Your right to access and use the service ends.
• We will give you at least 30 days from the termination date to export your Customer Content from a read-only export endpoint, where reasonably feasible. After that period, we may delete Customer Content in line with the retention rules in the Privacy Policy.
• Sections that by their nature should survive termination (including Sections 6.2, 6.4, 9, 12, 13, 18, 19, 20, 22, and 25) survive.

18. Disclaimers

To the maximum extent permitted by applicable law, the service and any content, materials, software, products, or services made available through the service are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, security, uninterrupted availability, and any warranty arising out of course of dealing or usage of trade.

We do not warrant that the service will meet your requirements, will be uninterrupted, secure, or free of errors, that defects will be corrected, that any AI output will be accurate, or that any third-party integration will continue to work.

The provisions of this Section apply to the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the warranties are limited to the minimum extent required by law.

19. Limitation of liability

To the maximum extent permitted by applicable law:

• Excluded losses. Neither party will be liable to the other for any indirect, special, incidental, consequential, exemplary, or punitive damages, or for any loss of profits, loss of revenue, loss of business opportunity, loss of data (other than the cost of restoring data from your own backups), loss of goodwill, or business interruption, even if the party has been advised of the possibility of such damages.
• Aggregate cap. Each party’s aggregate liability under these Terms, regardless of the cause of action and regardless of whether based on contract, tort, or otherwise, will not exceed the fees you paid to Octopad during the twelve (12) months immediately preceding the events giving rise to the liability. Multiple claims do not enlarge this limit.
• Exceptions. The exclusions and limitations in this Section do not apply to (i) your obligation to pay fees, (ii) either party’s obligations under Section 20 (Indemnification), (iii) either party’s intentional misconduct, gross negligence, or fraud, or (iv) any liability that cannot be excluded or limited under applicable law, including mandatory consumer protections and statutory processor liability under GDPR Article 82 or equivalent data-protection law.

The provisions of this Section apply to the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the minimum extent required by law.

20. Indemnification

You will defend, indemnify, and hold harmless Octopad and its officers, directors, employees, contractors, and agents from and against any third-party claim, demand, action, or proceeding, and any related losses, damages, liabilities, costs, and expenses (including reasonable legal fees), arising out of or related to:

• Your Customer Content;
• Your use of the service in breach of these Terms (including the Acceptable use section);
• Your violation of any law, regulation, or third-party right; or
• Your infringement or misappropriation of any intellectual property right of a third party.

We will defend, indemnify, and hold you harmless from and against any third-party claim alleging that the service, when used by you in accordance with these Terms, infringes a third party’s intellectual property right enforceable in the United Arab Emirates, the European Union, or the United States, and any related losses, damages, liabilities, costs, and expenses (including reasonable legal fees) finally awarded against you or agreed in a settlement we approve. Our obligation does not apply to any claim arising out of (i) Customer Content, (ii) your use of the service in breach of these Terms, (iii) any combination of the service with materials we did not provide, or (iv) any modification of the service we did not authorize.

The party seeking indemnification will (a) promptly notify the other party of the claim, (b) give the other party sole control of the defense and settlement of the claim (provided that no settlement that imposes any obligation on the indemnified party can be made without that party’s prior written consent, not to be unreasonably withheld), and (c) provide reasonable assistance at the indemnifying party’s expense.

21. Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. Any attempt to do so without consent is void.

We may assign or transfer these Terms, in whole or in part, without your consent, to (a) an affiliate, (b) any successor in connection with a merger, acquisition, financing round, restructuring, sale of assets, or change of control, or (c) a dedicated Octopad operating entity that we may form at any time to take over the operation of the service from Beemo Consulting FZCO. We will notify you of any such assignment by email and in-app at least 30 days before the assignment takes effect. The assignee will be bound by these Terms and our Privacy Policy on the same terms.

22. Governing law and dispute resolution

Consumer rights saving. If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom, or Switzerland, you may bring proceedings in your country of residence, may be sued only there, and may invoke the mandatory consumer protections of that country’s law, notwithstanding the UAE law and Courts of Dubai provisions below. Consumers in the European Union can also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or their formation, are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to its conflict of laws rules.

Subject to the consumer rights saving above, the Courts of Dubai have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

23. Force majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) caused by an event beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, supply-chain failures, telecommunications outages, internet disruptions, denial-of-service attacks, or pandemic.

24. Notices

We will send notices to you by email at the address associated with your Account, or by in-app banner. Notices are deemed received on the date sent. You will send notices to us at [email protected], with a copy by post to Beemo Consulting FZCO, Unit 101, IFZA Dubai Building A2, Dubai Silicon Oasis, Dubai, UAE.

25. General provisions

• Entire agreement. These Terms, together with the Privacy Policy and any document incorporated by reference, constitute the entire agreement between you and Octopad about the service and supersede any prior agreement on the same subject.
• No waiver. A failure or delay by either party to enforce any right under these Terms is not a waiver of that right.
• Severability. If any provision of these Terms is held unenforceable, the rest of these Terms remains in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No partnership. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Octopad.
• No third-party beneficiaries. These Terms do not confer any right or remedy on any person who is not a party to them.
• Headings. Headings are for convenience only and do not affect interpretation.
• Language. These Terms are concluded in the English language. Any translation is provided for convenience only. In the event of a conflict, the English version prevails.

26. Changes to these terms

We may change these Terms from time to time. If we make a material change, we will give you at least 30 days’ advance notice by email and by in-app banner before the change takes effect. The version number and the effective date at the top of these Terms will always reflect the version in force. If you do not accept the new Terms, you may cancel your Subscription before the new Terms take effect, with a prorated refund of unused prepaid fees.

27. How to contact us

For any question about these Terms, billing, privacy, or security:

• Email: [email protected]
• Postal address: Beemo Consulting FZCO, Unit 101, IFZA Dubai Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates